Effective Customer Relations

Effective methods to secure the loyalty and satisfaction of customers

Participants

Any person who deals with customers on a regular basis and wants to provide high quality service.

Results

• Improvement in communications and relationships with customers
• Increased understanding of customer cultural relations
• Understanding and avoidance of potential pitfalls in customer relations
• Increase in customer satisfaction
• Increase in customer base, loyalty and sales

Objectives

• Develop a philosophy of partnership with the customer
• Transform customer problems into customer satisfaction
• Reduce stress and or apathy in customer service relations
• Surmount cognitive and cultural barriers to delivering high quality customer service
• Project a friendly, open customer service image
• Handle and resolve issues surrounding demanding customers

Skills developed over the course of the program

• Understand the keys to delivering customer satisfaction
• Mutually satisfy the needs of the customer and of the organization
• Recognize and surmount barriers to effective customer service
• Adapt to specific behavioural and cultural customer styles
• Recognize and handle cultural misunderstandings
• Improve your customer service performance

Duration

2 days