Effective leaders

Master attitudes and techniques essential to creating ''win-win'' relationships.

Participants

Any manager who wants to improve his or her relations with team members and increase his or her productivity in the workplace, as well as that of their team.

Results

• Cordial relations: More confidence and respect between both sides.
• Team members who are better listened to and given more responsibility.
• Problems resolved in a more optimum manner.

Objectives

• Master techniques essential to communicating in an authentic and productive manner.
• Maintain good working relations with colleagues and ensure the resolution of conflicts in a ''win-win'' manner

Skills developed over the course of the program

• Assume the mantle of a leader and be yourself
• Communicate in a manner conducive to team cooperation
• Techniques to successfully support others
• Techniques to handle confrontation
• Understand the underlying dynamics of conflict situations
• Master conflict resolution techniques which lead to ''win-win'' outcomes
• Effectively resolve value conflicts

Duration

2 days