Prevent and Resolve Conflicts

Anticipate, handle and resolve conflict situations in a fair, participatory and structured manner.

Participants

Anyone who wants to be more at ease and more effective in dealing with conflict situations.

Results

• Increased confidence in your capacity to deal with conflict situations
• Flexibility, creativity and effectiveness in dealing with conflict situations
• Channeling of energy away from antagonism and toward resolutions and results

Objectives

• Learn to properly assess conflict situations
• Understand the underlying psychological dynamics of conflict
• Recognize and avoid self-destructive behaviour
• Effectively use your emotions
• Intervene clearly and precisely where necessary
• Broaden your horizons and increase your conflict resolution toolkit
• Learn how to successfully defuse emotive situations and avoid the growth of conflict

Skills developed over the course of the program

• Assess your routine reactions to conflict
• Develop increased self-awareness
• Prevent minor conflicts growing into major crises
• Distinguish between the 4 levels of conflict so as to create win-win outcomes
• Develop your creativity in ''unsolvable'' situations
• Increase your room for maneuver at each conflict level
• Learn the 4 steps and 12 techniques of conflict resolution

Duration

2 days