Conflicts, although a common part of most workplace relationships, are also a source of negative feelings that lead to an uncomfortable work environment.
As a result, they are often ignored, bypassed or unsolved, and can flare up at any time. When this happens, conflicts turn into confrontation, avoidance, or ignoring. As a leader, you must learn to deal these situations by developing the skills needed to better cope and manage them.
CONFLICT PREVENTION AND RESOLUTION
To prevent, manage, and resolve conflicts in a fair and structured manner.
4080, rue Wellington, bureau 300
Montréal (Québec) H4G 1V4
Identify conflict situations
Increase insights and options
Intervene in conflicts with skill and sensitivity
Assess your typical reactions to conflict
Distinguish the four levels of conflict
Increase flexibility and leeway for each level of conflict
Use conflict resolution techniques according to the situation
Process the rational, emotional, and relational aspectes of conflict
Innovate, assert, understand, and perceive
Identify conflict resolution’s four steps and twelve techniques
Develop creativity in “unsolvable” situations
WHO SHOULD ATTEND?
Anyone who wants to more effectively prevent and resolve conflict situations.
To maximize training efficiency, the number of participants is limited to 12 per group.