Conflicts, although a common part of most workplace relationships, are also a source of negative feelings that lead to an uncomfortable work environment. 

As a result, they are often ignored, bypassed or unsolved, and can flare up at any time. When this happens, conflicts turn into confrontation, avoidance, or ignoring. As a leader, you must learn to deal these situations by developing the skills needed to better cope and manage them. 

CONFLICT PREVENTION AND RESOLUTION

To prevent, manage, and resolve conflicts in a fair and structured manner. 

2 Days

Édifice Steel

4080, rue Wellington, bureau 300

Montréal (Québec) H4G 1V4

OBJECTIVES

  1. Identify conflict situations 

  2. Increase insights and options 

  3. Intervene in conflicts with skill and sensitivity  

CONTENT

  • Assess your typical reactions to conflict 

  • Distinguish the four levels of conflict 

  • Increase flexibility and leeway for each level of conflict 

  • Use conflict resolution techniques according to the situation 

  • Process the rational, emotional, and relational aspectes of conflict 

  • Innovate, assert, understand, and perceive 

  • Identify conflict resolution’s four steps and twelve techniques  

  • Develop creativity in “unsolvable” situations 

WHO SHOULD ATTEND?

Anyone who wants to more effectively prevent and resolve conflict situations.  

 

To maximize training efficiency, the number of participants is limited to 12 per group. 

About the Trainers

Louis Fortin

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Michel Di-Lillo

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Jonathan Sullivan

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Anida Duda

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Private

Need more information?

Édifice Steel
4080, rue Wellington, bureau 300
Montréal (Québec) H4G 1V4

514 284-2622

Toll Free

1-877-688-0101

514 284-2625

©2019 by Actualisation IDH Inc.