Formation française September 10 to 11, 2019
8:30am to 4:30pm
4080, rue Wellington, bureau 300
Montréal (Québec) H4G 1V4
Develop your ability to give and receive constructive criticism and feedback.
Telling a colleague that their behavior is causing you a problem remains a delicate but necessary task.
When criticism is made constructively, it brings about a significant increase in work efficiency and can often improve your relationship with your colleague. This training session gives you to tool needed to receive and give constructive criticism.
Identify the principles of interactive constructive criticism
Mentally prepare to successfully deliver criticism
Write a relevant and motivating critique
Receive criticism without internalising it
1. IDENTIFY THE PRINCIPLES OF INTERACTIVE CONSTRUCTIVE CRITICISM
Recognise your strengths and weaknesses as a critic
The fundamentals of constructive criticism
The key components of successful criticism
2. MENTALLY PREPARE TO SUCCESSFULLY DELIVER CRITICISM
Questions to ask yourself before giving criticism
Criteria to determine if criticism is justified
Common errors when criticising
The art of choosing your words
How to highlight the positive when delivering a critique
Protect your colleagues’ self-esteem when criticising
Make your criticism motivating
Turn anger into self-assertion
4. DEAL WITH THE REACTION OF THE PERSON BEING CRITICISED
Defuse emotions following criticism
Help your colleague receive your criticism
Manage anger and excuses
5. RECEIVE CRITICISM
Techniques to keep calm
Transform blame into an opportunity to find solutions
6. CRITICISE STRATEGICALLY
Essential actions to obtain results from criticism
Tricky situations: criticising your boss, receiving criticism from a third person, criticising a group, etc.
WHO SHOULD ATTEND?
Anyone who wants to be in control when giving and receiving criticism.
To maximize training efficiency, the number of participants is limited to 12 per group.
About the Trainers
Need more information?
Taxes en sus.
Cette conférence est reconnue en vertu de la loi du 1%".