Foster positive relationships and play so everyone wins. These are the assets of an effective leader! 

EFFECTIVE LEADERSHIP

Formation française

May 1-3, 2019

8:30 am to 4:30om

Édifice Steel

4080, rue Wellington, bureau 300

Montréal (Québec) H4G 1V4

Have you become a manager due to your technical expertise, but now need to develop the interpersonal skills required to manage the people you supervise? Effective Leadership helps you develop your influence, build constructive relationships, and inspire your employees in order to boost performance and increase collaboration. 

OBJECTIVES

  1. Create a climate of cooperation, participation, trust and respect 

  2. Communicate constructively and authentically 

  3. Establish win-win relationships 

  4. Create a balance between your needs, those of your employees, and those of your organisation 

  5. Involve your employees in solving problems and conflicts 

  6. Promote responsibility among employees 

  7. Achieve a high level of productivity through collaboration 

  8. Defuse emotional reactions during conflict situations 

  9. Solve problems with mutually satisfactory and durable solutions 

CONTENT

 1. BE A LEADER WHILE BEING YOURSELF 

  • Effectively react coworker behaviours  

  • Identify problem “ownership” 

  • Choose an effective response 

2. COMMUNICATE TO COLLABORATE 

  • Avoid typical responses 

  • Avoid the 12 communication roadblocks 

3. HELPING TECHNIQUES

  • Determine when to use active listening 

  • Help colleagues solve problems themselves 

  • Use active listening as a management tool 

4. CONFRONTATION TECHNIQUES

  • Confront to encourage cooperation 

  • Defuse emotional reactions 

5. UNDERSTAND CONFLICT DYNAMICS

  • Explore the dynamics of influence and power 

  • Distinguish three conflict resolution methods 

  • Identify the negative effects of “win-lose” approaches 

6. MASTER WIN-WIN CONFLICT RESOLUTION TECHNIQUES

  • Distinguish needs, solutions, and values 

  • Identify the 6 steps to finding win-win solutions 

  • Help others solve their conflicts themselves 

7. EFFECTIVELY DEAL WITH VALUE CONFLICTS

  • Act as a consultant to influence 

  • Adjust your attitude to reduce values conflicts 

  • Express dissatisfaction in order to influence 

  • Eliminate anger and express feelings honestly 

  • Comment désamorcer les réactions émotives pour obtenir plus de collaboration. 

  • Comment gérer son anxiété pour confronter avec assurance. 

WHO SHOULD ATTEND?

All managers aiming to increase productivity by fostering improved relationships with their teams. 

 

To maximize training efficiency, the number of participants is limited to 12 per group. 

About the Trainers

Louis Fortin

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Michel Di-Lillo

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Jonathan Sullivan

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Anida Duda

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Private

Public

Need more information?

Price

Dates

1350$

May 1-3, 2019

8:30am - 4:30pm

1-877-688-0101

Location

Taxes en sus.

Montréal (Québec)

Cette conférence est reconnue en vertu de la loi du 1%". 

Édifice Steel
4080, rue Wellington, bureau 300
Montréal (Québec) H4G 1V4

514 284-2622

514 284-2625

©2019 by Actualisation IDH Inc.