Become your client’s partner!

EFFECTIVE SALES

Formation française

November 19 to 20, 2019 

8:30am to 4:30

Édifice Steel

4080, rue Wellington, bureau 300

Montréal (Québec) H4G 1V4

The salesperson’s job is built on communication and relationships, regardless of the field in which they perform their role. This training session gives you the tools needed to increase your sales, build loyalty, and create long-term relationships with your customers.

OBJECTIVES

  1. Improve the quality of client relationships

  2. Create and maintain a partnership with customers

  3. Treat customer needs with understanding and efficiency

  4. Transform customer dissatisfaction into satisfaction and sales

  5. Constructively communicate your sales needs

  6. Showcase your services to customers

  7. Establish mutually satisfying agreements

CONTENT

1.UNDERSTAND THE KEYS TO CUSTOMER SATISFACTION

  • Mutual satisfaction, the basis of a long-term relationship

  • Recognise your client’s need and point of view

  • Identify the five criteria of a partnership

2. LISTEN TO YOUR CLIENTS AND UNDERSTAND THEIR NEEDS

  • Avoid common obstacles to communication

  • Actively listen to your client's concerns

  • Understand the problems and real needs of your client

3. FACILITATE THE CLIENT'S DECISION

  • Effectively satisfy the needs of your customers

  • Act as a consultant: help your client solve their own problem

  • Guide your client through the six steps of decision-making

  • Present the added value of your products and services to your customers

4. SOLVE PROBLEMS WITH YOUR CLIENT

  • Why the customer is not always right: how to say no while keeping your client

  • The elements and processes of constructive confrontation

  • Promote authentic communication with customers

  • Communicate your needs in order to prevent conflict

5. MAKE "WIN-WIN" DEALS WITH YOUR CLIENTS

  • Identify the risks of “win-lose” relationships

  • Recognize the benefits of “win-win” relationships

  • Demonstrate to the client that their needs are important

  • Defuse emotional reactions in order to foster collaboration

  • Arrive at mutually satisfying solutions

6. IMPROVE YOUR PERFORMANCE

  • Create your personal development plan to achieve your objectives.

WHO SHOULD ATTEND?

All sales consultants, representatives, or professionals aiming to maintain satisfying long-term relationships with their clients.

 

To maximize training efficiency, the number of participants is limited to 12 per group.

About the Trainers

Louis Fortin

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Michel Di-Lillo

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Jonathan Sullivan

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Anida Duda

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Privé

Public

Need more information?

Price

Cette conférence est reconnue en vertu de la loi du 1%". 

1-877-688-0101

Location

Taxes en sus.

Montréal (Québec)

950$

Dates

November 19 to 20, 2019 

8:30am to 4:30pm

Édifice Steel
4080, rue Wellington, bureau 300
Montréal (Québec) H4G 1V4

514 284-2622

Toll Free

1-877-688-0101

514 284-2625

©2019 by Actualisation IDH Inc.