Our client is looking for a trainer for forklift drivers.

Your tasks:

• Ensure customers are fit to operate our forklift trucks safely whilst tailoring operator training programs to the health and safety requirements of their working environments Represent the business with a professional and ethical attitude in line with our company mission and values, and provide the effortless customer experience of learning that will encourage repeat business.
• Achieve customer satisfaction goals and build relationships with our customers by adopting a positive reinforcement approach to training and maintaining consistent interaction and clear, concise communication
• Receive quotes from Operator Training Coordinators for scheduled forklift training sessions
• Visit customer sites as per the daily schedule and administer theoretical classroom and practical field training
• Provide advice to customers on their forklift training requirements
• Respond to all relevant customer training requests in person, by email, and by telephone
• Receive and mark student tests and provide corrective and constructive feedback
• Manage the personal file of training material and student scores
• Analyze the working environment at customer sites and determine the best approaches to forklift use
• Follow up with customers after their training sessions to uncover any questions or concerns and determine if further training is required
• Provide information on potential sales leads to Operator Training Sales Representatives
• Assist management with any continuous improvement initiatives, including providing customer feedback that will assist in the development and effectiveness of new training programs.
• Submit audited invoices for processing and payment to the Sales Coordination Department.