Staffing and recruiting

Computer technician on the road

  • Installs IT products, including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single- and multi-processor servers, and wired/wireless networks.
  • Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
  • Provides and constantly updates notes, comments or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical expertise.
  • Follows up with end users to provide status updates in accordance with Service Level Agreement (SLA) guidelines.
  • Acts as the first point of escalation for complex and/or high-priority issues, escalating issues they cannot resolve to the appropriate support groups for resolution (Tech L3, Manager, etc.).
  • Follows all standard operating procedures (SOPs) through effective knowledge management.
  • Works collaboratively with people across the organization.
Qualifications
  • Valid driving license required
  • Experience: 2 years minimum
  • DEC or AEC in computer science
  • This is a job on the road, so the candidate must have a car for the job.
  • The candidate must be fluent in French (written and spoken) and have a good knowledge of English
Advantages
  • Full-time, fixed-term contract
  • Working hours: Monday to Friday 40hrs/week
  • KM’s and expenses reimbursed
  • Salary: $22.00 per hour
  • Vacation, holidays
  • Benefits after probation period...etc.

Montreal