Personal Development
Effective communication
This workshop is a practical and lively introduction to the attitudes and techniques essential for constructive communication at work... and in one's personal life! It is designed for people who want to create and maintain mutually satisfying interpersonal relationships with their boss, colleagues, clients, etc. Through exercises and role-playing, you will discover how to communicate to foster collaboration. You will practice a proven method to resolve problems and conflicts more effectively.
Private group
Public Session
In person
Objectives
- Asserting yourself in a constructive manner
- Listen to and understand others
- Effectively resolve conflict
- Maintain mutually satisfying relationships
Content
1. UNDERSTAND THE DYNAMICS OF COMMUNICATION
- Perceive the behaviors of others without judging them: distinguish between messages, intentions, needs
- Determine "who owns the problem" in any situation
- Choose a response adapted to the situation
2. ASSERT YOURSELF EFFECTIVELY
- Assert yourself without attacking or submitting
- Express your needs so that people will respect them
- Say "no" to unacceptable requests
- Communicate your needs to prevent conflicts
- Organize your living and working environment to prevent avoidable conflicts
3.EFFECTIVELY MEET YOUR NEEDS
- Expressing dissatisfaction to obtain change through goodwill
- Eliminate anger and express true feelings
- Defuse emotional reaction to obtain more collaboration
- Manage anxiety to confront with confidence
4. LISTENING TO AND UNDERSTANDING OTHERS
- Avoiding messages that block communication
- Facilitate constructive communication
- Listen to people so they feel understood
- Helping people to solve their own problems
- Giving advice so that it actually helps the other person
5. RESOLVE CONFLICTS EFFECTIVELY
- Avoid win-lose methods
- Resolve conflicts so that everyone is satisfied
- Find practical and acceptable solutions together