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Personal Development

Interactive constructive criticism

Letting an employee know that his or her behavior is causing a problem is a delicate but important task. When criticism is given in a constructive manner, it leads to a significant improvement in work efficiency and improves the relationship with the employee. This training provides you with the tools to receive and deliver constructive criticism.

Private group

In person

Objectives

  1. Understand the principles of interactive constructive criticism
  2. Prepare mentally for a successful critique
  3. Provide relevant and motivating criticism
  4. Criticize with strategy
  5. Receiving criticism without taking it in
  6. Develop your competence as a critic

Content

1. DISTINGUISH THE PRINCIPLES OF CONSTRUCTIVE CRITICISM

  • Perceive your strengths and weaknesses as a critic
  • The 4 foundations of constructive criticism
  • The 3 criteria of a successful criticism

2. PREPARE YOURSELF MENTALLY FOR A SUCCESSFUL CRITIQUE

  • The 4 questions to ask yourself before giving a critique
  • The 5 criteria to determine if a criticism is justified
  • The 2 most common mistakes in giving a critique
  • The art of choosing your words

3. GIVING A REVIEW

  • How to emphasize the good points when giving criticism
  • The 3 elements to avoid in order to protect the other person's self-esteem
  • The 3 keys to make your criticism motivating
  • The 2 keys to transform anger into affirmation

4. DEALING WITH THE REACTION OF THE PERSON YOU ARE CRITICIZING

  • How to defuse the emotional reaction to criticism
  • How to help the other person accept our criticism
  • Defusing anger and excuses

5. RECEIVING CRITICISM

  • The 3 anchors to keep calm
  • The 3 attitudes to transform a trial of intent into a search for a solution

6. CRITICIZE WITH STRATEGY

  • 3 essential actions to obtain results from your criticism
  • 14 delicate situations including: criticizing your boss, receiving criticism from a third party, criticizing in a group, etc.

Who should attend?

Anyone who wants to succeed in giving or receiving constructive criticism.

To maximize the training periods, the number of participants is limited to twelve per group.

Information request