Personal Development
Conflict prevention and resolution
Conflicts, while an integral part of workplace relationships, can often be associated with negative feelings and create discomfort for individuals. As a result, they are often ignored, bypassed, unresolved and can erupt at any time. In this eventuality, conflicts turn into confrontations, failures, evasions and cover-ups. In reality, it is necessary to learn to tame these situations by developing the essential skills to better face and manage them
Private group
In person
Objectives
- Identify conflict situations
- Broaden your perceptions and increase your means of action
- Intervene with tact and precision in the event of conflict
- Evaluate your reactions to conflict
- Identify your conflict resolution style
Content
- Evaluate your usual reactions to conflict
- Distinguish the 4 levels of conflict
- Increase your room for manoeuvre at each level
- Use specific techniques according to the situation
- Integrate rational, emotional and relational aspects
- Train yourself to innovate, assert yourself, understand and perceive
- The 4 steps and 12 techniques of conflict resolution
- Develop your creativity in "unsolvable" situations
Who should attend?
Anyone who wants to be more comfortable and effective in conflict situations.
To maximize training time, the number of participants is limited to twelve per group.