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Leader training

Efficient leader

You have become a manager or supervisor thanks to your technical expertise, but you wish to improve or develop your skills to manage the human aspect at work? Effective Leaders will enable you to encourage superior performance and increased collaboration among your employees by developing your power of influence and maintaining constructive relationships. Certainly, mutually satisfying problem-solving techniques and communication techniques that promote collaboration are the levers for effective collaboration.

Private group

Public Session
In person

Objectives

  1. Create a climate of cooperation, participation, trust and respect
  2. Communicate in a constructive and authentic manner
  3. Establish win-win relationships
  4. Combine a balance between one's needs, those of one's employees and those of the company
  5. Involve employees in resolving problems and conflicts
  6. Encourage responsibility among employees
  7. Obtain a high level of productivity through collaboration
  8. Defuse emotional reactions in confrontational situations
  9. Solve problems through mutually satisfactory and sustainable solutions rather than unilateral and superficial ones

Content

1. BEING A LEADER AND ONESELF

  • Situate oneself in front of the behaviors of one's collaborators
  • Understand "who owns the problem
  • Choose an effective response

2. COMMUNICATE TO FOSTER COLLABORATION

  • Recognize the risks of typical messages
  • Avoiding the 12 Barriers to Communication

3. HELPING TECHNIQUES

  • Determining when to use active listening
  • Helping employees solve their own problems
  • Experience active listening as a powerful management tool

4. CONFRONTATION TECHNIQUES

  • Confrontation to gain cooperation
  • Defusing emotional reactions

5. UNDERSTANDING THE DYNAMICS OF CONFLICT

  • Understand the dynamics of influence and power
  • Distinguish between the three methods of conflict resolution
  • Discover the harmful effects of win-lose methods

6. MASTER WIN-WIN CONFLICT RESOLUTION TECHNIQUES

  • Distinguish between: needs, solutions and values
  • The 6 steps to find win-win solutions
  • Helping your employees to resolve their conflicts

7. DEALING EFFECTIVELY WITH VALUE CLASHES

  • Act as a consultant to influence effectively
  • Modify your attitudes to reduce value conflicts
  • How to formulate dissatisfaction to obtain change with good will
  • How to eliminate anger and express true feelings
  • How to defuse emotional reactions to obtain more collaboration
  • How to manage anxiety to confront with confidence

Who should attend?

Any manager who wants to improve his relations with his collaborators and thus increase his productivity and that of his team.

To maximize training periods, the number of participants is limited to 12 per group.

Information request